The contact centre industry has a long history of buying best-of-breed. It’s not unusual to buy a voice IVR system from one vendor, a webchat bot from another, workforce management from a third, analytics from a fourth. Each system gets…
I’m spending a lot of my time at the moment talking to contact center owners. Most of them have heard of the EU AI Act. Not many of them have read Article 50. Fewer still have checked whether their AI…
After over 10 years in the program, I’m choosing not to renew my Microsoft MVP award this year. The MVP program has been a huge part of my life and I credit it with having the greatest impact on my…
This week: Handling Legacy User Settings in SharePoint Framework M365 Copilot and the case of the broken license Is the craft dead? You can also listen to the audio-only version: Thoughtstuff Podcast – Tom Morgan on Teams Dev: Weekly Update…
This week: Deprecation notice: Teams Live Events meeting creation via Microsoft Graph Mastering User Settings in SharePoint Framework Navigating Microsoft Teams Docs: A Developer Survival Guide You can also listen to the audio-only podcast: Thoughtstuff Podcast – Tom Morgan on…