Lync 2013 Free Webinar Series
A new 4-part online webinar on Lync 2013 is starting November 5th, focusing on:
- how you can develop your business case for Lync
- how to use Lync to change user behavoir
- why Lync can be the answer for your call centre
- how you can leverage SIP trunking
The sessions are as follows:
|The Art of the Possible
The Lync platform can be used to fundamentally change user behavior and the culture of a business. By positioning Lync at the heart of application and business process integration, it’s possible to enable what we call the communications-enabled business. Our approach has been used to successfully drive meaningful user adoption and enable organizations to derive tangible business value from the adoption of Lync.
Presenter: John Lamb @johnlamb
|Importance of Call Centers
In addition to being an outstanding unified communications platform Lync can also be the foundation for a dynamic call center. Join Modality and Clarity as we discuss the ins and outs of running your call center on Lync. Experts will be on hand to answer your questions and demo some great solutions built on Lync.
Have you heard about SIP Trunking but wondered what it can do for you and how to move from traditional telephony transport? We’ll go over different options for SIP trunks and many of the benefits including resiliency, flexibility, reduced cost and toll bypass, and easier management.
|Developing a Business Case for Lync
Step back and analyze why you want to deploy Unified Communications. What benefit will this provide to your organization and specifically how can you establish a proper business case for adopting Microsoft Lync. Microsoft Lync does bring a significant cost savings to many organizations, but it also introduces a non-trivial implementation investment. This session will provide an overview of how to identify the Total Cost of Ownership (TCO) and Return on Investment (ROI) for UC technologies in your business.
Presenter: Randy Wintle @ucmadeeasy