One of the surprise upsides of the current unpleasantness, is that so many events that would normally be in-person have gone online – giving me the opportunity to virtually attend events I never would have been able to normally. This…
This blog post is pretty unrelated to what I normally talk about, but I had this problem, didn’t find the resolution on the web anywhere, and then was able to fix it, so I thought it might be useful to…
This week: Microsoft announces voice capabilities for Microsoft Dynamics Customer Service (but itâs not built on Teams) Using Microsoft Teams for virtual consultations during Covid-19 and beyond How To Broadcast Teams Meetings Like a Pro with NDI and OBS Microsoft…
This blog post has been guest authored by Tom Scott, Product Manager at Modality Systems. I also spoke with Tom about using Microsoft Teams in healthcare: you can watch that video on this page. Don’t forget to subscribe if you…
At Microsoft Ignite 2020, Microsoft Dynamics Customer Service announced support for a voice channel option to complement their other channels available via Omnichannel, such as WebChat and major social media channels. This means that potentially all types of inbound/outbound enquiries can…