Weekly Update 29 September 2025 – SPFx has a roadmap, AI Call Transcripts to CRM with ACS

SharePoint Framework (SPFx) roadmap update – September 2025

Finally! SharePoint Framework Roadmap + Advisory Committee

From Call Transcripts to CRM Gold: AI-Powered Post-Call Intelligence

You can also listen to the audio-only version here: Thoughtstuff Podcast – Tom Morgan on Teams Dev: Weekly Update 29 September 2025.

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Transcript (AI-generated)

Hello and welcome to another weekly update. I hope you’re doing well.

Let’s get straight into it with an update on the SharePoint Framework (SPFx). The SPFx team has published a roadmap, which is a significant and interesting milestone. It’s not an old framework – maybe 3 or 4 years now – and I remember when we were unsure if it would be sustained. Projects come and go depending on their usage and investment.

Just like I talked about the Microsoft Graph Toolkit recently being deprioritized due to usage data, there were similar concerns around SPFx. But it turns out SPFx has really evolved to meet the needs of today. It started as a way to add visuals and cards to dashboards and has grown into a platform that integrates AI capabilities, supporting more intelligent content presentation.

This roadmap shows not only what’s coming, but also signals Microsoft’s continued investment into SPFx. That’s important for developers, as it provides confidence in the platform’s longevity and direction. Vesa Juvonen has championed SPFx from the beginning and continues to drive it forward.

The roadmap includes some end-of-year updates, template open-sourcing next year, and likely other future changes in response to market needs. Additionally, a new community advisory committee has been launched, composed of experienced SharePoint developers – which is great to see. Regular community input can only strengthen the platform.

On that note, there’s also a great blog post by Andrew Connell, a long-time SharePoint pro and an advisor on the new committee. He gives insight into the roadmap and the upcoming tooling changes – particularly the replacement of Gulp with Microsoft’s Heft toolchain. Gulp is showing its age, and while many developers knew it, Heft is still unfamiliar to some. The post is definitely worth a read if SPFx is part of your stack.

Switching gears to Azure Communication Services (ACS) – a new blog post outlines a familiar but compelling workflow. It covers summarizing call transcripts, identifying sentiment and intent using Azure OpenAI, and feeding that data into CRMs like Dynamics 365. This flow is something I’ve worked on a lot with contact centers, and the AI side of it is now relatively straightforward.

The blog describes using Azure OpenAI to extract structured data like JSON, which theoretically can be fed into a CRM. But implementing that last mile, especially with something like Dynamics 365, isn’t as simple as pushing data — identity, structure, and integration details still need to be handled.

The big takeaway here is that what used to be difficult – the AI part – is now easy. The hard bit now is CRM integration. That’s been a major theme in my talks this year – how the problem space is shifting as technology advances.

All in all, it’s been a week of encouraging updates, both for SPFX and AI workflows in Azure. Exciting times ahead.

Have a great week and I’ll speak to you next time!