How far we’ve come…
I’ve just finished reading a book, The Design of Everyday Things (DOET) by Donald A. Norman. It’s a good book: I’m not a designer at all, but it turns out I can relate to what good design is, what bad…
Category Everything Else
UCMA Workflow SDK services: CommunicationsWorkflowRuntimeService & TrackingDataWorkflowRuntimeService
In a previous post I mentioned two services which I created as part of an example in setting up a new UCMA Workflow application, but didn’t go into much detail. I’d like to rectify that now.
UCMA Workflow: AttendedTransfer: a better version of BlindTransfer
If you’ve been following the last couple of posts I’ve been doing, you’ll know that I mentioned (here and here) that the default provided shape for performing a transfer, the blindTransfer shape, is OK but has some serious shortcomings. The…
Scott Hanselman’s Personal Productivity Tips
I’ve only just got around to watching this video by Scott Hansleman where he talks about his personal productivity tips, and how he seemingly manages to get more stuff done in a day than anyone else (although, it turns out…
UCMA 4 – The Numbers Game Example
This is the final post in a series of 4 on using UCMA Workflow (series starts here). If you need more information on this or are looking for a reference guide, I highly recommend Professional Unified Communications by George Durzi &…