Pages Menu

Posted by on Nov 3, 2018 in Microsoft Teams

Call Park is coming to Microsoft Teams, estimated this year

Call Park is coming to Microsoft Teams, estimated this year

A new item just showed up on the Microsoft 365 Roadmap. Call park, the ability to put one call on hold and then pick it up later or transfer it whilst also being able to answer another.

The description for this feature is: Call Park enables users to put a call on hold and then retrieve the call from the same phone or another phone. The parked call can also be transferred to a department or general area where there is a common area phone. While a call is on hold the original answering phone can stay free for other calls.

It’s currently showing as “In Development” with an estimated release date of Q4 2018 – so a little under 2 months as I write this.

This will be useful for lots of business scenarios with a general incoming line where calls are answered and then routed. The description mentions as well that parked calls can be transferred to a “department” with a common area phone.

Written by Tom Morgan

Tom is a Microsoft Teams Platform developer and Microsoft MVP who has been blogging for over a decade. Find out more.
Buy the book: Building and Developing Apps & Bots for Microsoft Teams. Now available to purchase online with free updates.

Post a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.