Introducing AutoAssist for Microsoft Lync – free support tool
I’m thrilled to finally be able to lift the wraps on this. From today, I’m making available a new support-assistance tool for the Lync Community. It’s called AutoAssist for Microsoft Lync and it allows support assistants to remotely begin a Desktop Sharing session on a remote user’s computer.
The user doesn’t need to know how Lync sharing works, they just see a friendly popup window with the details of the person who requested the sharing:
You can download a copy for free right now, at:
AutoAssist for Microsoft Lync is free to download and use. If you require more control over who can start a sharing request, or you need custom branding, Lync 2010 integration, extra features, or a support contract, let me know – we’ll work something out.