Introducing AutoAssist for Microsoft Lync – free support tool

I’m thrilled to finally be able to lift the wraps on this. From today, I’m making available a new support-assistance tool for the Lync Community. It’s called AutoAssist for Microsoft Lync and it allows support assistants to remotely begin a Desktop Sharing session on a remote user’s computer.

As a Support Technicican, I need to be able to start remote control on a user’s desktop without them needing to do anything.

The user doesn’t need to know how Lync sharing works, they just see a friendly popup window with the details of the person who requested the sharing:

As a user, I expect that my Support Team can see what problem I’m having so they can assist me.

You can download a copy for free right now, at:

AutoAssist for Microsoft Lync is free to download and use. If you require more control over who can start a sharing request, or you need custom branding, Lync 2010 integration, extra features, or a support contract, let me know – we’ll work something out.

[author] [author_image timthumb=’on’]https://blog.thoughtstuff.co.uk/wp-content/uploads/tom/tom_head.jpg[/author_image] [author_info]Tom Morgan works at Modality Systems as a software engineer. With a Computer Science degree and ten years development experience, his focus is on developing applications with and for Microsoft Lync. He works at Modality Systems on creating custom unified communication solutions for clients as well as building the LyncMe family of applications. In 2012 he took part in a collaboration project with Scott Hanselman to create LyncAutoAnswer and share it via GitHub. He is passionate about creating solutions that do amazing things with Microsoft Lync. His latest project is AutoAssist for Microsoft Lync – a free support tool for the Lync community.[/author_info] [/author]

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