At Microsoft Ignite 2020, Microsoft Dynamics Customer Service announced support for a voice channel option to complement their other channels available via Omnichannel, such as WebChat and major social media channels. This means that potentially all types of inbound/outbound enquiries can…
This week: Whatâs New in Microsoft Teams | September 2020 Ignite 2020 | Microsoft Teams platform round-up Change Notifications for Microsoft Teams Messages now Generally Available Ignite 2020: The emergence of Microsoft Graph services Find all my videos at thoughtstuff.co.uk…
This was announced at Ignite in passing but with little detail until a Microsoft Documentation post yesterday. There is a new API call, designed for those who want to bulk export 1:1 and group chat messages from Microsoft Teams. It…
This week it’s all about the announcements made at Microsoft Ignite 2020 that affect Microsoft Teams developers. Azure Communication Services: what it is, how you use it, and why itâs AMAZING! Create Apps for Microsoft Teams meetings: hereâs how You…
Microsoft publicly took the wraps of Azure Communication Services at Microsoft Ignite 2020. It was in the keynote sessions, and there was a session dedicated to it. Here’s what I found interesting from the session Innovate with Azure Communication Services, delivered…