Today at Microsoft Ignite November 2021, Microsoft announced General Availability of the Voice Channel in Dynamics 365 Customer Service. Jeff Comstock, VP for Dynamics 365 Customer Service said: “With the addition of the voice channel, built on the same planet-scale…
Announced at Microsoft Ignite November 2021, Microsoft Teams will soon be getting new immersive experiences, thanks to Mesh for Microsoft Teams. Mesh was announced in March 2021 and “enables presence and shared experiences from anywhere â on any device â…
You may have heard of Chaos Monkey before. This is a tool that Netflix built to test the resilience of their IT infrastructure. It deliberately and randomly disables computers, networks and systems at will. Nobody knows what component the monkey…
At Microsoft Ignite November 2021, Microsoft announced Microsoft Loop – a new app that will “enable teams to think, plan and create together”. But, what is Loop, how does it fit into the existing tools, and how will it change…
At Microsoft Ignite March 2021, Microsoft announced interoperability between Azure Communication Services and Microsoft Teams, which would enable an ACS user to join a Microsoft Teams meeting. This interop functionality was released as a public preview. Today, at Microsoft Ignite…